Clinic policies

In short

• Tell us about your health, medicines and recent treatments before every course.
• Give at least 24 hours' notice to cancel or move an appointment.
• Treatments are non-refundable once started; packages and vouchers have an expiry date.
• Your photos and medical records are confidential and never used for marketing without your separate consent.
• Results vary from person to person, and following the aftercare we give you is part of your treatment.

Medical history and consent

Before treatment you will complete a consultation and consent form. Please tell us about any health conditions, allergies, medicines, supplements, pregnancy or breastfeeding, and any recent cosmetic, aesthetic or medical treatments.

Accurate and complete information is essential for your safety and for the result. It is your responsibility to share it and to tell us if anything changes between sessions.

Assessment and suitability

Every treatment is subject to assessment by our practitioner, who may adjust the plan, postpone a session or decline a treatment if it is not suitable or not safe for you.

Treatments cannot go ahead when a relevant contraindication is present. Depending on the treatment, these can include pregnancy, breastfeeding, active infection, open wounds, certain medicines, recent tanning or sun exposure, photosensitivity and uncontrolled medical conditions.

Appointments

Please arrive on time. If you arrive late, your treatment may need to be shortened so other patients are not delayed, and the full fee may still apply.

We may send confirmations and reminders before your appointment.

A deposit may be needed to secure some appointments or treatments.

Cancellations and missed appointments

Please give at least 24 hours' notice to cancel or reschedule, by WhatsApp or phone on +971 58 607 8532.

Late cancellations and missed appointments may lose the deposit or incur a charge. For packages, a missed appointment may be deducted as a used session.

If you feel unwell

Please do not come to the clinic if you have a fever, flu-like symptoms, a contagious illness or an active infection. Contact us and we will move your appointment. We may also postpone a treatment to protect the health of patients and staff.

Payments and prices

Payment can be made by any method available at the clinic. Any outstanding balance must be settled before further treatments, unless agreed otherwise with management.

Prices and offers may change. Once your booking is confirmed, we honour the price confirmed to you.

Refunds, packages and vouchers

Treatments are non-refundable once they have been performed or started. At management's discretion, unused treatment value may be credited towards another suitable treatment.

Packages are valid for the period stated at purchase. Packages and special offers are personal to the client who bought them and cannot be transferred, unless agreed otherwise.

Gift vouchers are valid for the period stated at purchase. They are non-refundable, non-transferable and cannot be exchanged for cash, unless the law requires otherwise.

Skincare products

Products bought at the clinic cannot be returned or exchanged once opened or used. This does not affect your rights under UAE consumer protection law.

Photos, records and confidentiality

We may take clinical photographs before, during and after treatment for diagnosis, treatment planning and to track your progress.

Photos and personal health information are stored securely as part of your medical record and handled confidentially, in line with applicable UAE healthcare and data protection requirements.

We will never use your photos for marketing or social media without asking for your separate, written consent.

Results and aftercare

All aesthetic and medical treatments carry possible risks and limitations, which are explained at your consultation. We cannot guarantee a specific outcome: results depend on factors such as skin type, healing, hormones, age, lifestyle and how closely aftercare is followed.

Please follow the instructions we give you before and after treatment, and contact us straight away if you notice any unexpected or worrying reaction.

The clinic cannot be held responsible for complications that result from medical information not being disclosed or aftercare instructions not being followed.

Visiting the clinic

Children and guests

For safety, privacy and infection control, children and guests cannot come into treatment rooms unless this has been agreed in advance.

Personal belongings

Please keep your belongings with you. The clinic is not responsible for lost or unattended items.

Respect for our team

We have zero tolerance for abusive, threatening, discriminatory or inappropriate behaviour towards our staff or other patients. If this happens, services may be ended immediately and further action may be taken.

People of Determination

We are committed to accessible, respectful and inclusive care. Please let us know before your visit if you need any assistance or adjustments, so we can make the right arrangements.

Questions, feedback and complaints

If you have a question or concern about your care, please speak to our team or message us on WhatsApp. Every complaint is reviewed by management, and we will respond to you directly.

These policies were last updated on 10 October 2026 and may be revised from time to time; the version on this page applies. Nothing in them limits your rights under UAE law. See also contact and directions and about the clinic and Dr Khan.